1Scope of services

VisToAct provides educational content, explanation and training sessions, and interactive services as announced on the relevant service pages.

The nature, duration, schedule and access method of each service vary according to the details announced at booking or subscription.

2Intellectual property

Original content produced by VisToAct, including explanations, designs, and educational and interactive materials, is protected by intellectual property rights under applicable law.

Rights in materials, books and trademarks belonging to third parties remain with their owners.

A subscription grants the right to use the available content within the agreed scope of the service. It does not transfer ownership of the content to the subscriber.

3Permitted use

Subscribers may use the content and services for educational and personal purposes, in line with the subscription terms.

Protected content may not be copied, republished, distributed, sold, or made available to unauthorised persons, except with appropriate permission or where the law allows.

4Access codes and accounts

Where a service requires a personal access code, the code is assigned to the subscriber it was issued to and may not be sold, shared or transferred to anyone else.

Each code works on one device only per subscriber.

Entering the code incorrectly twice locks the device temporarily for 30 minutes, and the lock time multiplies by four with each consecutive lock. Contact us and we will help resolve it.

If access is lost or a device is changed, contact VisToAct for help in line with the policy of the service concerned.

5Subscription, renewal and end of access

Subscriptions come in three forms: the Premium Package (per session), the Silver Package (monthly) and the Gold Package (all subjects).

The Premium Package (per session) ends on the day after the subscription date, and the Silver and Gold packages last one month (30 days).

For the Silver and Gold packages, the subscription is counted from the time the subject code is sent. For the Premium Package (per-session subscription), the subscription starts with the session.

When a subscription ends, a grace period is given for renewal: one day for the Premium and Silver packages, and two days for the Gold package.

After the grace period, new lessons cannot be accessed until the subscription is renewed, and only the lessons released during the subscription period remain available.

For school-stage students, the access code is disabled after the government exams linked to the subscription period, and access to lessons does not continue after that.

Renewal is done by contacting us on WhatsApp and completing payment, and activation follows verification of the transfer.

6Booking, scheduling and cancellation

Session dates, duration, content and cost are set according to the details shown or agreed at booking.

Subscribers of the Silver or Gold package may request a refund of the subscription after the first two sessions only, if the teaching style does not suit them, and must tell us right after those two sessions. Refunds do not apply to the Premium (per-session) package. This does not affect consumer rights provided by law.

If VisToAct cancels a paid session, we will contact the subscriber about an alternative time or a suitable resolution, according to the nature of the service and legal rights.

7Responsible use

Users must respect others and must not misuse the site or try to bypass its protection and access systems.

Using the services in a way that harms subscribers, other users or the security of the platform is also prohibited.

8Data protection and privacy

VisToAct handles personal data only as far as needed. We collect limited data including the subscriber’s name, WhatsApp number, grade and subjects, and sign-in and device data for security and access management, and we use it only to manage subscriptions and access and to provide support.

Some services may require limited data to complete a booking, manage access or provide support, depending on how they actually operate.

9Suspending or restricting access

VisToAct may take appropriate action in the event of a material breach of these terms, including temporarily restricting or suspending access, depending on the nature of the breach.

This does not affect consumer rights or the rights of any party under applicable law.

10Educational use and results

VisToAct’s services aim to support learning, understanding and application. They are not a guarantee of any particular grade or exam result.

Results depend on several factors, including the subscriber’s commitment to practice and revision, and the nature of the assessment.

For minors, booking and subscription should be made with the knowledge of a parent or guardian and as appropriate to the service.

11Updating these terms

These terms may be updated as services develop, operating procedures change, or to meet legal requirements.

The date of the last update will be shown, and material changes affecting existing subscriptions will be handled in a way that preserves users’ contractual and legal rights.

12Contact

For questions about services or usage rights, or to report a problem:

hello@vistoact.com